Conflict Resolution Essentials (Launceston)
Event description
Course Content
This workshop has been developed to assist individuals to better identify and manage conflict in the workplace. It will take a close look at the following:
- Causes of conflict
- Conflict resolution styles
- Manage negotiations to resolve conflict
- Turning conflict into opportunity
- Complaints resolution process
Learning Outcomes
- A Personal Action Plan
- Know and understand causes of conflict
- Apply conflict resolution strategies
- Greater confidence dealing with conflict in the workplace
Who should attend?
This course is designed for all people working in the ‘front line’ of business:
- Sales people
- Customer service staff
- Telephone enquiry staff
- Receptionists
- Personal assistants
- Sales assistants
- Field staff
Delivery Information
Duration: 2 hours
Locations: State-wide
Investment
$175 TCCI member
$260 non-member
More Information?
Call 1300 559 122 today to discuss your training needs including on-site or customised delivery or email training@tcci.com.au
PLEASE NOTE:
If you would like to use your membership voucher on this course or would like to be invoiced for training instead, you will need to contact the TCCI prior to booking on 03 6236 3600 or training@tcci.com.au